TERMS OF SERVICE

RECLAIM MALLORCAS ("RECLAIM MALLORCA " "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.reclaimsl.com.

We recommend you should keep a copy of the TOS for future reference. RECLAIM MALLORCA is a trading name of The FABRIC RECLAIM S.L. Group, a company registered in Spain under registration number: tomo 2612, folio 175,hoja PM-76279 CIF B57912818.  Our registered address is Gremi Sabaters 34, Poligino Son
Castello, 07009 Palma de Mallorca Balearic Islands, Spain. Our European VAT number is ESB57912818. In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about RECLAIM MALLORCA ́S

Privacy Policy
before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however. We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.  

 

REGISTRATION

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it.

We may also change registration requirements from time to time. The account password you provide should be unique and kept secure, and you must notify RECLAIM MALLORCA immediately of any breach of security or unauthorized use of your account. Please refer to our Privacy Policy for information about how we use your data.

ELIGIBILITY TO PURCHASE

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated . Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet the RECLAIM MALLORCA terms of eligibility, who have been issued a valid credit/debit card by a bank accepta ble to RECLAIM MALLORCA , whose applications are acceptable to RECLAIM MALLORCA and who have authorized RECLAIM MALLORCA to process a charge or charges on their credit/debit card in the amount of the tot al purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, RECLAIM MALLORCA reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address. By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where RECLAIM MALLORCA feels necessary, to transmit or to obtain information (including any updated information) about you to or fr om third parties, including but not limited to your credit/debit card number or cre dit reports (including credit reports for your spouse if you reside in a c ommunity property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to au thorize individual purchase transactions. Furthermore, you agree that we may use Personal Information provided by you in order to conduct appr opriate anti fraud checks. Personal Information that you provide may b e disclosed to a credit reference or fraud prevention agency, w hich may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data. Back to top

ORDERS

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by oth er customers. RECLAIM MALLORCA offers products for sale that are in stock and available for dispatch from our distribution center. If an item you wish to purchase is out of stock you shall be offered the option to make an advance purchase. Your rights regarding Advance Purchase are the same a s those for any other purchase at RECLAIM MALLORCA. Alternatively, you may simpl y choose to register your email address for notification of arriva l of the selected merchandise not currently in stock. Items received into stock may be pre- allocated to satisfy Advance Payment orders and customers making A dvance Payments will receive items in priority to customers on the Waiti ng List or customers ordering through the Site for immediate delivery. Pl ease be aware that we may be unable to deliver selected Advance Payment merch andise due to production problems or quality check issues identified when we recei ve an order into stock. In these circumstances we will notify you by emai l and refund the Advance Payment to your credit/debit card within thir ty days of being advised that merchandise has become unavailable. If you have registered your email address for notification of the arrival o f a specific product featured on our Site, we will attempt to notify you by em ail within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. RECLAIM MALLORCA will store a record of your transactions for a mini mum of one year. Back to top

PRICING POLICY

Prices shown on the Site are in Euros or GBP and are inclusive o f VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site. All prices and offers remain valid as advertised from time to time. The Euros or GBP price of a product displayed on the Site at the time the order is accep ted will be honored, except in cases of patent error. Product prices are set at th e beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate ch anges before your order is accepted or the items are subject to markdowns at an y time during the selling period. Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import du ty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If you are a customer whose credit/debit card is not denominated in Euros or sterli ng, the final price will be calculated in accordance with the applicable exch ange rate on the day your card issuer processes the transaction. Back to top

SALE PRICE ADJUSTMENT POLICY

RECLAIM MALLORCA is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purch ase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited t o your RECLAIM MALLORCA account in the form of a store credit which will be valid for 12 months. We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporar ily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be f urther marked- down. Back to top

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it . Unless you cancel your order, acceptance of your order and completion of the contract between you and RECLAIM MALLORCA will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Palma de Mallorca , Spain and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of RECLA IM MALLORCA.We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or tha t you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse servi ce to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transactio n or unwinding or suspending any transaction after processing has begu n. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of pro ducts. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reser ve the right to cancel such an order that has been accepted or is in transi t. If you order a product that is priced incorrectly for any reason, we will ema il or telephone you to inform you that we have not accepted your order and/o r that the relevant part of your order has been cancelled. If you have alrea dy paid for the goods, we shall refund the full amount as soon as we are able. In t he event that products are recalled in transit, we will process your refu nd once the products have been returned to us. Back to top

PAYMENT

We accept Visa, MasterCard, American Express, Maestro and JCB cards, and any other methods which may be clearly advertised on the Site fro m time to time. You can also choose to pay with PayPal. When selecting this opt ion at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete , you will then return to reclaimsl.com. Payment will be debited and cle ared from your account upon dispatch of your order by RECLAIM MALLORCA . You confirm that the credit/debit card that is being used is yours or th at you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to RECLAIM MALLORCA, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Paypal a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered RECLAIM MALLORCA user, we wil l securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you ha ve initiated. To help ensure that your shopping experience is safe, simple, and secure, RECLAIM MALLORCA uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence o f negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site. Back to top

PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternativ e. Furthermore, they cannot be used in conjunction with any other promotio n code or offers, and must be redeemed by the date published, if provide d. Back to top

INSURANCE AND DELIVERY

RECLAIM MALLORCA insures each purchase during the time it is in trans it until it is delivered to your specified delivery address. We require a s ignature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that eviden ce of a signature by them (or at that delivery address) is evidence of delivery a nd fulfillment by RECLAIM MALLORCA, and transfer of responsibility in the same way. Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. RECLAIM MALLORCA are not responsible for any delays caused by destination customs clearance processes. Back to top

RETURNS AND EXCHANGES

CANCELLING YOUR ORDER UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS 2013 If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. Right to Cancel under the ICACRs You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day after the day on which you acquire,(or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods. To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Care Department, RECLAIM MALLORCA C/d´es Tren 22, Inca 07300 Mallorca, Islas Balearics, Spain or by email to: This email address is being protected from spambots. You need JavaScript enabled to view it. . You may also use the cancellation form, but it is not obligatory. For orders cancelled under the ICACRs, we will issue you with a full refund excluding the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.We will make reimbursement without undue delay, and not later than:14 days after the day we receive back from you any of the goods supplied; or • (ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or • (iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation. • We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement. • In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. [If we do not receive the cancelled order back, we may arrange to have it collected from you at your cost.] • You shall return cancelled orders to: RECLAIM MALLORCA , C/ d´es Tren 22 Inca, Palma de Mallorca, Islas Balearics, Spain, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired. If not then you will have to bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods. Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after we receive your order, by email or post as described above, i.e. before requesting your RMA through your RECLAIM MALLORCA account. Our FREE COLLECTIONS SERVICE (see below) is not available for orders cancelled under the ICACRs. RETURNS AND EXCHANGES USING OUR FREE COLLECTION SERVICE As an alternative to using your rights under the ICACRs, you may prefer to return or exchange items using our free returns and exchanges collection service. You must request your Returns Merchandise Authorization (RMA) number within 14 days of order receipt, and return your unwanted items within 14 days of receiving your RMA number, for a refund of the value of the item only, or an exchange for the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately. Please refer to our Returns & Exchanges policy for further information. Shipping is complementary on the replacement item, but exchanges made to destinations outside of Europe will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. See costs for Shipping and Returns . Please note our free collection service is not available for orders cancelled under the ICACRs. Our policy Items should be returned unused and with all RECLAIM MALLORCA garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. if any of your purchases have been delivered without RECLAIM MALLORCA tags. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns will be returned to the sender. Faulty goods Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund. Colors We have made every effort to display as accurately as possible the colors of our products that appear on RECLAIM MALLORCA . However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate. REPEATED RETURNS We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly. Back to top

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below) , including RECLAIM MALLORCA Software and all HTML and other code contained in this Site. All such Content including third party trade marks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws a nd international treaty provisions. You are permitted to use the Content only as expressly authorized by RECLAIM MALLORCA and/or its third party licensors. Any reproduction or redistribution of the above listed Content is pr ohibited and may result in civil and criminal penalties. Without lim iting the foregoing, copying and use of the above listed materials to any oth er server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. Back to top

CONTENT

In addition to the Intellectual property rights mentioned above, "Content " is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. RECLAIM MALLORCA tries to ensure that the information on this site is accurate and complete. RECLAIM MALLORCA does not promise that RECLAIM MALLORCA ́s Content is accurate or error-free. RECLAIM MALLORCA does not promise that the functional aspects of the Site or RECLAIM MALLORCA ́s Content will be error free or that this Site, RECLAIM MALLORCA Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date viru s checking software installed. Opinions expressed on RECLAIM MALLORCA ́ S SITE are the personal opinions of the authors and do not reflect the v iews of RECLAIM MALLORCA. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to RECLAIM a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but RECLAIM MALLORCA does not commit to checking all content and will not be liable for third party posts. If you have a complain t about any posts please mail This email address is being protected from spambots. You need JavaScript enabled to view it. . RECLAIM MALLORCA reserves the right at its sole discretion not to publish or to remove a ny comment including those that it believes may be unlawful, defamator y, racist